COMMUNAL

Cleaning Common Areas
Irwell Valley are responsible for cleaning staircases and landings. A maintenance contract is in place which is paid through your service charge. You are responsible for keeping the communal areas tidy and free from your rubbish, this includes disposing of junk mail.

Parking
You must ensure that you only park in your designated bay. All car park spaces have been sold which means visitor parking is strictly forbidden unless previously agreed with the owner/tenant. Irwell Valley residents have the following car park spaces; Spaces- 1-6 inclusive, 14-18 inclusive, indicated via the drop down bollards.

Private/Lovells tenants – If you are in doubt which car park space is yours contact your landlord or rental agency, whichever is appropriate.

Irwell Valley residents are responsible for the maintenance of their own security bollard. Contact Martin Mcquaid for repairs/parts on 07764 269193.

Rubbish Store
All residents must dispose of their rubbish using the rubbish store on the ground floor. Four Palidin bins and recycling bins are provided, please ensure all rubbish bags are placed inside. Rubbish collection is normally on a Wednesday.

Recycling
Please ensure the correct recycle waste is placed in the associated bin otherwise the council will refuse to empty them.

 

REPAIRS

Reporting a Repair
To report a repair please call 0300 561 1111 or via the on-line report repair service. This service is available Monday to Friday 9.00am to 5.00pm.

Emergency Repair?
If your repair is an emergency, telephone the Repairs Service Centre on 0300 561 1111 during office hours. If the office is closed you can report an emergency to our Out of Hours Repairs Service Centre on 0300 561 1111.

What Information Do We Need?
We need you to tell us your name, address and telephone number. You will also need to provide us details of your repair.

What Details Do We Need?
We need you to give us as much information as possible about your repair. We need to know what is the problem? How big is the problem? Where is it, which room? The make of the defective item.

What Happens Then?
We will log the details of your repair onto our computer and issue you with a repairs order reference number. If your repair needs inspecting, we will make an appointment with you for one of our Technical Officers to call at your property. If your repair doesn’t require an inspection, we will make an appointment with you for one of our contractors to call at your property to carry out the repair.

 

COMPLAINTS

You may have a complaint regarding services from IVHA or with a fellow resident. The first steps are:

IVHA Complaint
The IVHA welcome any complaints you have about the services you receive from us. We will do all we can to resolve complaints and respond positively. First of all, contact the office where the problem has arisen (within 6 months) and discuss your concerns with a member of staff. If appropriate, you will be given a reference/log number for your complaint. If the problem cannot be sorted out immediately, we will tell you how long our investigations are likely to take.

Noise and Nuisance

‘What action can I take against nuisance from my neighbour?’	You should start by approaching your neighbour direct. They may not be aware that their actions are causing a nuisance and you may be able to resolve the problem quickly at this stage.
‘What can be done about noise in flats?’	Noise can travel easily in flats and your neighbours may not be aware of the impact on you. You should approach them directly and try to resolve the matter amicably between yourselves. If your neighbour does not respond and the nuisance continues, you can contact the IVHA to assist you.
‘What if I cause nuisance to a neighbour?’	If you cause a nuisance and annoyance to your neighbour and they have approached you and you have failed to change your behaviour, you will be in breach of your lease. As a result you may have your Gold Service membership suspended and if you continue to cause a nuisance and annoyance, legal action may be issued against you. Ultimately you could lose your home.